Tribal Knowledge
There are different types of knowledge your people rely on
Not all knowledge is created equal
Certain know-how can be documented. We call this Explicit Knowledge. On the other hand, certain understanding is too fluid to bottle up. This is Tribal Knowledge.
Document the explicit
Certain things in your organization are stable – they don’t change. Documenting this in your wiki or LMS makes sense.
Tribal Knowledge is different
It requires context to understand. It is often ever-changing since the underlying thing it’s explaining is in flux. Think about all those internal tools, and systems, and best practices. They evolve constantly.