Tribal Knowledge

There are different types of knowledge your people rely on

Kinds of knowledge

Not all knowledge is created equal

Certain know-how can be documented. We call this Explicit Knowledge. On the other hand, certain understanding is too fluid to bottle up. This is Tribal Knowledge. 

Document the explicit

Certain things in your organization are stable – they don’t change. Documenting this in your wiki or LMS makes sense.

Library of Content
Peer Learning

Tribal Knowledge is different

It requires context to understand. It is often ever-changing since the underlying thing it’s explaining is in flux. Think about all those internal tools, and systems, and best practices. They evolve constantly.