Customer Success Manager

Who We Are

PlusPlus exists to help innovative companies unleash the ingenuity of their people. We do this by bottling learning & development best practices from the industry leaders into a complete SaaS-based learning platform. The PlusPlus product helps L&D teams integrate workshops & classes, self-paced content, mentorship & coaching, and blended tracks – all under one umbrella. 

Our customers include Netflix, Hubspot, LinkedIn, and Shopify, to name a few. They report higher engagement, deeper cultural immersion, and quicker onboarding. 

Who You Are

  • You love helping your customers win
  • You take pride in advocating for your customers
  • You enjoy learning more about your customers’ objectives and struggles and guiding them toward best-practice solutions
  • You take pride in understanding, guiding, and helping your customers win
  • You enjoy troubleshooting both technical and people issues, even when it means going deep down the rabbit hole
  • You are able to effectively own, unpack, prioritize, and execute multiple projects
  • You are able to influence both leaders and people in the trenches effectively
  • You are tech-savvy
  • You are hungry, humble, and people-smart

What You’ll Do

  • Help onboard new customers
  • You will own and operate helping technical organizations launch their enablement programs
  • Understand and guide customers to quickly get to recognizing initial ROI and expand platform usage
  • Builds Trust and Transparency with Customers
  • Evaluates and Analyzes Customer Needs
  • Ensure customer satisfaction and pilot conversion to a full term agreement
  • Act as a Customer Advocate
  • Promote Customer Loyalty

Skills and Qualifications

  • You have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
    • Customer Success Manager
    • Implimentation Specialist 
  • Strong project management, analytical, and problem solving skills
  • Ability to listen to, empathize with, consult, and influence both professionals and leaders
  • Strong communication skills, both written and oral
  • A love of helping people and building relationships
  • An ability to manage multiple needs and keep them all on track
  • An ability to think logically, abstractly, and analytically
  • A strong ethos towards helping the team and customers win
  • Prior experience in SaaS environments

Job Benefits

  • Competitive salary
  • Unlimited PTO
  • Sick, personal, and parental leave
  • Health insurance
  • Professional development
  • Matching 401k

How To Apply

To apply, email your resume with a brief description of why you think this is the right fit. We’re looking forward to hearing from you.

This opportunity is remote-first with the expectation that you can attend occasional team meetings in our SF HQ.