Live-learning events are the fastest and the most engaging way for people to absorb tacit knowledge.
Personalized onboarding programs get new-hires up to speed, faster—whether that’s remote or in-person.
A single point of entry to all your curated content that’s discoverable across your entire org.
Mentoring helps develop the key skills, relationships, and confidence to get employees to the next level.
Technical onboarding software for high-performing teams
Develop better leaders and people managers
Create a shared knowledge base that grows with your team.
Stories from Tech Enablement leaders at the most innovative companies and enterprises.
From zero to competency: set up your new hires for success from day 1.
How collaborative learning unlocks knowledge sharing so that high-performing teams get shared understanding
How 1:1 mentorship and coaching are helping leading companies win.
They did it. Learn from their stories.
Celebrating how customers are winning with Tech Enablement and PlusPlus.
PlusPlus shall ensure that the Services and all material functionalities of the Services are available 99.5% of the time in a calendar month, excluding Excluded Downtime, as defined below.
If PlusPlus fails to maintain Uptime Objectives, customers will be automatically entitled to receive a Service Credit of five percent (5%) of the total amount owed by Customer for the Eligible Credit Period and such Service Credit will be automatically applied. The Eligible Credit Period is a single month during the Term and refers to the monthly billing cycle in which the most recent unavailability event included in the Service Level Agreement claim occurred or as otherwise agreed to by the parties.
Excluded Downtime shall include the following:
PlusPlus shall meet the following issue resolution standards:
PlusPlus Product Support team will provide technical support during normal working business hours, which are 7 am to 5 pm, Pacific Time, excluding weekends and major holidays.
In case of any outages (SEV-0), PlusPlus will conduct a formal written Retrospective and share it with the impacted customers.
At a minimum, the Retrospective should include:
We reserve the right, at our sole discretion, to modify or replace the terms of this agreement at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about this agreement, please contact us.
Last updated: February 21, 2023