CUSTOMER SUCCESS STORY
School ends for everyone, but continuous learning doesn’t have to.
+1,000
70+
Over 1000 team members served.
More than 70 unique presenters for onboarding programs.
New hires get to meet a diverse range of employees.
Benji Shine:
Learning at Slack
At Slack, a Salesforce Company, effective onboarding and continuous learning for engineers is a top priority.
Benji Shine is a Technical Program Manager and spearheads the initiative to enhance engineering training using PlusPlus. He onboards a majority of the engineers and is able to effectively track their progress, learning, and development through PlusPlus.
The role involves designing and implementing training programs that not only enhance technical skills but also foster a collaborative and inclusive culture.
Benji also sends his cats into zoom calls to monitor learning.
Benji’s Philosophy on Learning and Development
Benji believes that the ultimate goal of engineering learning is to make the business more successful by helping engineers excel at their jobs. He drew inspiration from Fred Kofman’s talk as part of a Linkedin Speaker Series, “Your Job is Not Your Job”. While also emphasizing the importance of creating a kind, collaborative, and diverse culture through effective training. His philosophy is rooted in the idea that engineers naturally want to improve their skills, and his job is to facilitate that process without imposing mandates.
From my point of view, the goal of engineering learning is to make the business more successful. And to me, that comes from helping the engineers become better at their jobs.
Benji Shine
The Challenge
Slack needed to revamp its training methods to efficiently support its rapidly growing engineering team.
Growing Team
Slack needed efficient and effective training for its expanding engineering team.
Ineffective Methods
Traditional training methods failed to deliver the interactive learning experiences required.
Engaging Content
Benji struggled to create engaging training content that engineers would actively engage with and learn from.
Where PlusPlus Comes in
With PlusPlus, he was able to develop a more nuanced and effective training program.
Assessments and Codelabs
Detailed assessments were critical for verifying skill acquisition. These assessments ensured engineers understood the material.
Tracks
The track feature enabled Benji to create structured learning paths tailored to different skill levels. These tracks ensured that engineers progressed through training in a logical sequence, building on their knowledge step-by-step.
Surveys
Utilized to gather user feedback, allowing Benji to identify the strengths and weaknesses of specific content. Allowed understanding of which teaching methods were effective.
Impacts and Outcomes
Streamline and scale your compliance processes.
Benji transformed Slack’s Learning Culture
TESTIMONIALS
“Another fantastic thing PlusPlus helped me do… I wanted to see who had actually been presenting for eng onboarding lately. I ran one export from the events dashboard, cooked up a pivot table, and pretty much had what I needed”
Ben S.
Engineering Learning Program Manager
