Who We Are
PlusPlus exists to help innovative companies unleash the ingenuity of their people. We do this by bottling learning & development best practices from the industry leaders into a complete SaaS-based learning platform. The PlusPlus product helps L&D teams integrate workshops & classes, self-paced content, mentorship & coaching, and blended tracks – all under one umbrella.
Our customers include Netflix, Hubspot, LinkedIn, and Shopify, to name a few. They report higher engagement, deeper cultural immersion, and quicker onboarding.
Who You Are
- You love helping your customers win
- You take pride in advocating for your customers
- You enjoy learning more about your customers’ objectives and struggles and guiding them toward best-practice solutions
- You take pride in understanding, guiding, and helping your customers win
- You enjoy troubleshooting both technical and people issues, even when it means going deep down the rabbit hole
- You are able to effectively own, unpack, prioritize, and execute multiple projects
- You are able to influence both leaders and people in the trenches effectively
- You are tech-savvy
- You are hungry, humble, and people-smart
What You’ll Do
- Help onboard new customers
- You will own and operate helping technical organizations launch their enablement programs
- Understand and guide customers to quickly get to recognizing initial ROI and expand platform usage
- Builds Trust and Transparency with Customers
- Evaluates and Analyzes Customer Needs
- Ensure customer satisfaction and pilot conversion to a full term agreement
- Act as a Customer Advocate
- Promote Customer Loyalty
Skills and Qualifications
- You have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
- Customer Success Manager
- Implimentation Specialist
- Strong project management, analytical, and problem solving skills
- Ability to listen to, empathize with, consult, and influence both professionals and leaders
- Strong communication skills, both written and oral
- A love of helping people and building relationships
- An ability to manage multiple needs and keep them all on track
- An ability to think logically, abstractly, and analytically
- A strong ethos towards helping the team and customers win
- Prior experience in SaaS environments
Job Benefits
- Competitive salary
- Unlimited PTO
- Sick, personal, and parental leave
- Health insurance
- Professional development
- Matching 401k
How To Apply
To apply, email your resume with a brief description of why you think this is the right fit. We’re looking forward to hearing from you.
This opportunity is remote-first with the expectation that you can attend occasional team meetings in our SF HQ.
