Certain knowledge is stable enough to bottle it up into a guide. Such guides and tutorials can be a very effective way to get your workforce on the same page. However, there are a few possible pitfalls. Learn how other companies have dealt with similar issues, including Twitter, LinkedIn, Splunk, Spotify, and Uber.
In this webinar, you’ll learn:
- Different classes of docs and when to use what
- Wikis
- Google Docs
- Markdown with code
- Codelabs
- Authoritative How-To’s
- Discovery and how to find the authoritative content
- Ownership and preventing garbage-in garbage-out
- Clarity of ownership
- Feedback loops
- Removing deadwood
- Normalizing quality via automation and standards
- Linting docs automatically
- Providing actionable feedback
- Managing drift between a document and what it’s documenting
- Docs and Code living together
- Detecting and notifying when there’s a possible drift
- Federated search and how to find what you’re looking for regardless of the system it’s in
- Variety of approaches
- Connecting to various enterprise sources
- Optimizing for personas
