In five years as the only engineering learning specialist at Slack, through over 100 cohorts on onboarding engineers with a dozen sessions per cohort, Benji has applied agile methodologies to develop well-loved onboarding and learning programs at Slack. In this talk, Benji described how he uses these concepts from agile programming:
- Minimum viable product
- User studies
- Engagement metrics
- Rapid iteration
He described how that toolkit built an incident troubleshooting series that engineers can’t get enough of.